COVID-19 Update
Due to the current restrictions on gatherings we are only able to offer appointments for one person ONLY at a time.
Pick ups of pre-paid orders are still possible and will be totally contactless.
Otherwise all orders can be posted out as per normal.
We hope to still serve you in the same way as we always have albeit with a few changes. Thank you for your understanding during this challenging times.
 

Terms & Conditions

Duft Creations (DC)

We are delighted that you are considering buying from us. But we do need to ensure you understand the conditions of trade. If you have questions, please let us know at time of ordering in "Additional Notes" or before items are processed and shipped.

Products and Pricing

All pricing quoted is in Australian Dollars (AUD / AU$) and inclusive of 10% GST. Delivery charges are calculated as an additional charge according to the number of item/s ordered and the receiver's delivery address. All pricing, products and stock availability are subject to change at any time.

Ordering and Payment

PLEASE ENSURE YOU READ the Order Processing and Shipping section in this article too.

Place your order online through our website or alternatively you can contact us (click here for how)and we will assist you. Sometimes the piece has been sold via non-website channels and we will do our best to source alternatives for you to consider or refund the money.

You can select to pay by PayPal (at the time of placing an order), or pay by Direct Debit (and pay straight away after the order is placed) or Call Me for Payment.
We do not offer a Lay-by service as this usually involves chasing and reminding customers of their obligations for payment. We do, however, offer our customers a layby service through Afterpay, Openpay and Zippay.

We will not consider the stock sold until full payment is cleared and in our bank/PayPal account unless     DC is the cause of the delay e.g. we are sourcing other crystals for your order.
   
Delivery cost

DC charges a flat rate of $2.50 for packaging and handling.


Delivery costs are calculated according to the number of item/s ordered, weight, dimensions and delivery destination as per Australia Post satchels. or International parcel post.

To calculate the delivery cost place the item/s in your Shopping Cart, enter your Australian postcode for your delivery location, and click Go.
For international postage, please contact us to calculate this for you.

I have to manually maintain the postcode/shipping cost table so things may not seem as streamlined as you expect. Australia has a bucket load of postcodes not following simple "rules". If you are remote and the calculator comes up short, I will do my best to absorb additional cost especially if insurance is needed but sometimes we just cannot. We will call you to discuss in this infrequent situations.

Commonwealth Bank for payments:
Ellie's Place
BSB 062 445
Account 1094 4280

SMS (0408 913 000) or email us a copy of the transfer receipt so we will start preparing your goods for shipments once funds clear. You will get the address on the email we send when you place the order. General inquiries ring (+614) 408 913 000

Order Processing and Shipping
Where we process orders and ship them

Orders received from you are processed by us within three business days of confirmation of cleared funds into our bank account/PayPal account. Most are now done within 24 hours

However ...

    We are not responsible for problems with delivery times by couriers and Australia Post.
    We will determine best service to get parcel to you. WE endeavour to always have tracking on any parcels sent out.
    Remote locations will be more costly than quoted so we may have to ring you to discuss order if you fall into these as I cannot preset the pricing up correctly.
    We can ship overseas but we will need to quote you the cost separately. Please contact us for a postage quote.
    If we are on holiday or a family emergency occurs then there may be a delay but we will do our best to let you know ASAP via the website or we email you. You can call us on (+614) 08 913 000 if you are at all concerned.

When you will receive your order

Experience shows that most people get their orders 2 to 4 days later after placing order. Need it faster? Send an order through and ring us (+614) 0891 3000 to let us know. We can cancel the order if we cannot satisfy your needs.

We do not accept responsibility for Australia Post's ability to deliver. From time to time their automated systems break down and a parcel seems to be lost for a few days. Rarely however is it completely lost or stolen. We have tracking numbers for parcels so call us on (+614) 0891 3000 if you need to find out what happened. If they fail to deliver as promised, Australia Post requires you to lodge the complaint, not Duft Creations.

Shipping Insurance

We strongly recommend that you purchase Extra Cover if you have placed an order.
For Australia Post this is:

    Extra cover costs $0 for the first $100 of cover and
    $2.50 for each subsequent $100 of cover (above $100 included cover) up to $5000.
    You must add $2.95 for Signature on Delivery if your item is valued above $500

Advise us in the "Additional Notes" although we are likely to contact you to confirm on large orders. While we do our very best to pack well, be aware that damage through rough handling or loss of a parcel during transport is only covered if you are insured.
We ensure tracking of parcels so that you know when we sent the items and where it is at http://auspost.com.au/track/track.html.
Very occasionally items can be lost by Australia Post during transit and you may not even receive up to $50 back from them if you do not have insurance as Australia Post decides payment or not. If the item is lost, Australia Post requires you to lodge the complaint, not Duft Creations.

Returns, Refunds and Exchanges

Each DC piece is unique. No handmade crystals or fossils are exactly the same, nor any natural crystal, rock or fossil. Slight colour and sizing variations may occur due to the difference with materials used, lighting at time or photography or placement of the piece, and different computer screens and settings. Should you require a specific shade of colour please contact us and we can arrange to send you images of the stock that is available.

Items are sold as-is. There are no refunds unless the product description has misrepresented the piece. Please check the description and photographs for chips, scratches etc. We would have already discounted the price if this occurred on polished pieces. While we do our best to describe major imperfections on natural pieces, they ARE natural, so nicks and fractures do occur during their growth and handling.

Change your mind

We do not refund. If you have this concern, discuss it with us at time of ordering. We can send extra photographs or organize for you to see the piece at one of the markets. If you are buying for another person, consider buying a gift certificate.

Lost in transit

We send all parcels by tracked mail unless we agreed with you not to do so for inexpensive items or gift vouchers. If an item does not arrive, ring or email to get a tracking number. We will help you with making a claim if Australia Post seems to have lost it (very rare).

Damaged in transit

If you receive items that have been damaged in transit from DC to you and if the damage was done by Australia Post or similar then we will help you with your insurance claim if you paid for insurance. Please notify DC within 3 days of receiving your goods. All returns and exchanges must be accompanied with the original sales receipt and must be returned to us packaged to avoid further damage.

Additional Conditions

All returns should be sent to Duft Creations.
Please note that any item returned to us must have a Return Authorisation (RA) Number that we will supply.
If we have authorized a refund for any items ordered apart from any lost, damaged, or incorrect orders, the order may be subject to a restocking fee of up to 20% for returned merchandise in good condition. This will cover the cost of any re-shipping of goods should that be required. (Please note that in most cases, shipping and handling charges will not be refunded unless the problem is due to our error).


Last updated: January 12, 2020